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  Services

We have a wide range of  products such as:

Call Data Recorders

INFOTEL is a real-time PABX call logging, costing and exporting application.

  • To Control your Telephone Cost./Telephone Misuse.

  • Allocate Telephone Calling Costs among departments and divisions.

  • Bill Clients and Projects back for telephone charges incurred on their behalf.

  • Phone System Diagnostics.

  • Long Distance Call Verification.

  • Trace Calls.

  • Evaluate Employee Productivity.

  • Cost Allocations.

  • Toll Fraud.

  • Phone Bill Verification.

Voice Recorders

  • Compliance in the broking & finance industry where calls relating to transactional dealings are recorded for potential verification.

  • Assurance against potential litigation for professional services conducted over the telephone.

  • Performance evaluation and training aids in tele-sales & help desks environments.

  • Improving emergency response services where calls answered are often life threatening in nature.

  • Monitoring calls for possible illegal activities in corrective institutions.

  • Dictation services for Legal and Medical practitioners.

 

IVR System

send interactive phone calls automatically with iTrack Voice Broadcasting. Our outbound calling technology can be used in any industry for a variety of solutions

 

  • Automated Attendants

  • ACD Systems - Call Distribution

  • Alerts & Reminders

  • Card Activation

  • Dating and Chat Lines

  • Fax On Demand 

 Voice Broadcasting 

  • Emergency alerts

  • Notification calls

  • Reminder calls for appointments or overdue payment

  • Political calls such as Get Out To Vote

  • Interactive polls and surveys

  • Health assessment calls

  • Generate leads

  • Promote events

  • Provide order status updates

​Call Center Solution

A comprehensive Communications Suite for Contact Centers with innovative capabilities for inbound, outbound and blended processes. Leveraging the all-in-one approach, Infotel offers functionality catering to varied requirements of different Contact Centers. For customer service, tech support, collections, etc., the solution offers best-of-breed inbound capabilities such as Advanced multi-site, intelligent routing, Dynamic Queue

management with Queue View, and multi-channel support.

 

For outbound processes, Infotel offers predictive, progressive and selected dialing with easy switchover to preview and manual dialing as well as Robust Lead Management with Advanced Exclusion for Call Compliance. Be it a voice-only campaign or a multi-channel contact process, iTrack is the answer to the productivity puzzle of Contact Centers.

Infotel caters to a Voice-only Call Center, as well as a multi-channel Contact Center with equal deft, owing to its need-based packaged approach

 

Over the time, our applications have provided client benefits like:

  • Improving business process efficiency

  • Increased growth in terms of top line as well as bottom line

  • Use of legacy applications over the internet

  • Monitoring and Improving workforce productivity

  • Improving ROI

  • Better client relationship and lower client support

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